After upgrading their iPhones with the iOS 11.3 update, several users are reporting problems with the microphones of iPhone 7 and 7 Plus. As per the reports, some of these smartphone owners have claimed that their voice cannot be heard during the voice calls as well as the FaceTime video calls. Now, it appears that Apple is aware of the issue and the firm is planning on responding to it.
MacRumors has gotten their hands on an internal document, which the Cupertino-based tech behemoth has distributed to all the Apple Authorized Service Providers. In the document, Apple has acknowledged the microphone problem and also informed the service providers about it.
Although the problem doesn’t appear to be widespread as of yet; It definitely sounds annoying. Also, it doesn’t appear like an issue that can be fixed with a software update rolled out by the company.
According to the said document, the tech firm is ready for the service providers to take an initiative for repairing the iPhones that are facing the issue. It means that the probably the company believes that it’s a hardware problem.
Also, it seems like Apple is making a special provision of letting the service providers make exceptions for those iPhone 7 and 7 Plus devices that no longer have the warranty. It means it’s likely that if you are having this problem you could get it fixed for free.